The player from South Africa was struggling to make a withdrawal from the casino. However, despite our team's efforts to reach out and request further information to investigate the issue, the player did not respond. As a result, we were unable to proceed with the investigation and were compelled to reject the complaint.
GuruPlay Casino - Player's withdrawal has been delayed.
Amount: R50
GuruPlay Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
Public
Public
8 months ago
Dear Slie7922,
Thank you very much for submitting your complaint. I’m really sorry to hear about your withdrawal issue.
- I’m afraid I will need more information regarding your problem. Please could you elaborate?
- Could you please post a screenshot of your casino account with the name of the casino and the website link visible?
I will be waiting for your reply patiently.
Best regards,
Tomas
