The player from South Africa was struggling to make a withdrawal from the casino. However, despite our team's efforts to reach out and request further information to investigate the issue, the player did not respond. As a result, we were unable to proceed with the investigation and were compelled to reject the complaint.
GuruPlay Casino - Player's withdrawal has been delayed.
Amount: R50
GuruPlay Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.6
GuruPlay Casino has a Safety Index of 4.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
Public
Public
9 months ago
Dear Slie7922,
Thank you very much for submitting your complaint. I’m really sorry to hear about your withdrawal issue.
- I’m afraid I will need more information regarding your problem. Please could you elaborate?
- Could you please post a screenshot of your casino account with the name of the casino and the website link visible?
I will be waiting for your reply patiently.
Best regards,
Tomas
