GuruPlay Casino - Player's withdrawal has been delayed.

Amount: R50

GuruPlay Casino

Safety Index:Low Submitted: 20 Feb 2024 | Case closed : 07 Mar 2024

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 months ago

The player from South Africa was struggling to make a withdrawal from the casino. However, despite our team's efforts to reach out and request further information to investigate the issue, the player did not respond. As a result, we were unable to proceed with the investigation and were compelled to reject the complaint.

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Slie7922

Visitor

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2 months ago

I need to withdrawal

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Tomas

Complaint Specialist

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2 months ago

Dear Slie7922,

Thank you very much for submitting your complaint. I’m really sorry to hear about your withdrawal issue.

I’m afraid I will need more information regarding your problem. Please could you elaborate?
Could you please post a screenshot of your casino account with the name of the casino and the website link visible?

I will be waiting for your reply patiently.

Best regards,

Tomas

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Tomas

Complaint Specialist

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2 months ago

Dear Slie7922,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Tomas

Complaint Specialist

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2 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.