HomeComplaintsGuruPlay Casino - Player is struggling with an age verification issue.

GuruPlay Casino - Player is struggling with an age verification issue.

Amount: ??

GuruPlay Casino
Submitted: 27 Dec 2023 | Closed : 11 Jan 2024
Closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from United Kingdom is experiencing difficulties accessing free games due to an age verification problem. Despite being 47, the player can't play due to the error. The complaint was rejected as the player stopped responding.

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Won’t let me play free game age verification problem don’t know what to do I’m 47

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Dear hamiltonthomas98,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with GuruPlay Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

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Dear hamiltonthomas98,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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