The player from United Kingdom is experiencing difficulties accessing free games due to an age verification problem. Despite being 47, the player can't play due to the error. The complaint was rejected as the player stopped responding.
GuruPlay Casino - Player is struggling with an age verification issue.
Amount: ??
GuruPlay Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.6
GuruPlay Casino has a Safety Index of 4.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
Public
Public
10 months ago
Won’t let me play free game age verification problem don’t know what to do I’m 47
Public
Public
10 months ago
Dear hamiltonthomas98,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with GuruPlay Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
