The player from Netherlands had an issue with receiving a free welcome bonus after registering on the casino website. Despite our team's attempts to gather more information and extend the response time, the player had not provided further details. Consequently, we were unable to investigate the issue further and had to reject the complaint.
GuruPlay Casino - Player hasn't received welcome bonus.
Amount: €1
GuruPlay Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.6
GuruPlay Casino has a Safety Index of 4.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
Public
Public
10 months ago
Dear Starsss,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with GuruPlay Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
