GuruPlay Casino - Player believes that their withdrawal has been delayed.

In the previous weekly tournament of Casino Guru, I secured the 3rd place and I haven't received any information regarding the payment. I'm not getting any responses to my emails either. I would like to know what is going on? Or if this is just some sort of scam to get more people to join their site. Because in reality, they assist very few individuals with casino issues. If we look at the statistics, there are more unresolved complaints than there are other options on their site.

Dear YOM3ROCA,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear YOM3ROCA,

Have you received your withdrawal from the casino yet?

Dear YOM3ROCA,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.