The player from Germany received a 25% wager-free bonus offer from a VIP Manager at GunsBet, which he deposited €2000 for on November 2nd. However, after the VIP Manager's departure, the new support team refused to credit the promised bonus, leading the player to seek the fulfillment of this offer.
GunsBet Casino - Player's bonus is delayed.
Amount: €500
GunsBet Casino
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Case opened
Current status
Waiting for Casino Guru to reply
6d 22h 11m 58s
Case summary
1 hour ago
Public
Public
13 hours ago
Translation
Hello,
On October 30th, I received an offer from my VIP Manager at GunsBet to receive a 25% wager-free bonus on a deposit of €2000 (so, €500 wager-free). He mentioned that he had obtained approval from management for this offer.
This kind of offer had been available before and it worked without any issues.
On November 2nd, I made a deposit of €2000. When I contacted my VIP Manager afterwards, he informed me that he no longer works at GunsBet and that I needed to contact VIP@Gunsbet.com to receive my bonus.
The GunsBet VIP Support then informed me that they could not credit me with the bonus.
I expect to receive my promised wager-free bonus of €500 due to my deposit.
Automatic translation:
Public
Public
2 hours ago
Dear NielsGambling,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that you received the same bonus before?
- Was the bonus granted by the former VIP manager?
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
1 hour ago
Translation
Hello,
I have already received a bonus of the same type before.
With a previous deposit of €2000 I even received 30% as a bonus (wager free).
At the time of the "offer" (25% wager free on a €2000 deposit), the VIP manager I communicated with via WhatsApp was still the VIP manager at Gunsbet. A few days later, when I made the deposit, he said he was no longer the VIP manager.
Automatic translation:
Casino Guru is examining the case
