HomeComplaintsGunsBet Casino - Player cannot withdraw winnings from the casino.

GunsBet Casino - Player cannot withdraw winnings from the casino.

Amount: 2,400 ₮

GunsBet Casino
Safety Index:Above average
Submitted: 25 Apr 2024 | Case closed : 10 May 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 months ago

The player from United Arab Emirates was dissatisfied with the casino's communication and response. He was unable to make a withdrawal and accused the casino of being fraudulent. We attempted to engage with the player for further details and extended the timer for his response. However, due to the player's lack of response, we were unable to investigate further and had to reject the complaint.

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6 months ago

they dont have any responsibility, not compared to other casinos

only justify with bullshit conversation

never you can make a withdrawal

they scammers

liars and soon i will post every creenshoot soo everyone can see what a waste of moneys is to play with them

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6 months ago

Hello enajdnelaj18,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Gunsbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick




Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

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6 months ago

Dear enajdnelaj18,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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5 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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