Gslot Casino - Player’s struggling to complete the account verification.

Hey,

The first time I played at the casino and I won. Documents were requested and I provided the ID, phone bill, bank statement, receipt of the transfer, agreement on my own account and anything else. And do not accept documents. I have no such phone bill, other financial bills are in the name of the spouse. When I print an account statement from online banking, it only shows the name, account number and events, ie no address. Now they demand that they want a bank statement showing the address and this I will not get out of online banking but it will take a week for the bank to print it out for me. For other casinos, an ID, a telephone bill and a bank statement showing the account number are sufficient. This is just an incredible twist with these.

Dear Piita,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that a missing Proof of Address seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Piita,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.