The player from Germany is experiencing difficulties verifying his account. We rejected the complaint because the player didn't respond to our messages and questions.
Gslot Casino - Player’s struggling to complete the account verification.
Amount: $25
Gslot Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
This is not about the amount in dispute, but about dubious methods that this casino uses and has often been criticized, only not with Guru. This casino is absolutely not recommendable because documents are not verified in full, which means that if you win, the payout would not be made. I have now received the rejection of the documents almost 40 times. There was no BONUS despite an email and a code, so I reclaimed my deposit of $ 25.00, so I requested a withdrawal and then I will cancel this casino immediately. These are little gods who literally harass you with the documents. Even worse, every other casino without exception will NOT pay out if this CASINO reaches $ 20.00 !!! they pay from 75.00, even if you haven't taken a bonus! They commit me to wager the amount of $ 25.00 3 times, otherwise they won't pay out! It is an unbelievable cheek! I can prove all of this by printing out the emails I have received. I recommend all players, if they do not want to fool themselves, never play in the GSLOT - Casino !!!
Automatic translation:
Public
Public
3 years ago
Dear Alf,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Have you been advised what specifically seems to be a problem in verifying your account? How many days ago you’ve requested a withdrawal and started the verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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