The player from Germany is concerned about not all the restricted games for bonus play not being listed in the rules. We’ve rejected this complaint as unjustified.
Gslot Casino - Player is questioning the bonus terms and conditions.
Amount: €50
Gslot Casino
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello,
I recently deposited into Gslot, took a bonus and read the Bonus Terms & Conditions EXTRA thoroughly beforehand. I then wanted to play the new game Xways Hoarder with the bonus, but it is blocked with bonus money. However, the game is not shown as blocked in the Bonus Terms & Conditions. Also blocked but not listed in the Terms & Conditions were: Fruit Party, Infectious 5. There are definitely more blocked games with bonus money that are not listed, but these are just a few that I noticed directly. The support wasn't much help either, I'll attach the screenshots for you. Isn't that even illegal? The support tells me it is impossible to list all the games that are blocked, but then the terms & conditions are incorrect and incomplete? What shoud that? I also pay in real money and then expect a fair game, although that is not always the case with casinos and banks, despite that I go through the small print again to be really sure. A cheeky and embarrassing honesty.
Automatic translation:
Public
Public
3 years ago
Dear apturbo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise what would be a preferable solution? I understand that it would be ideal to have all the restricted games listed in the bonus terms and conditions, but I’d like to also emphasize that if the software blocks those games that are not allowed during the promotional play, is even better solution.
Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
3 years ago
Translation
All games that are NOT PERMITTED should be listed, something just doesn't work. I emphasize again that the players bet real money and not fancy currency. Then I expect absolutely clear terms and conditions. After all, it's supposed to be a casino, not a school project. That's just a cheek, and I've already played a few pages, even if not always fair, but the terms and conditions have always been right. That is probably the least one can ask for.
Automatic translation:
Public
Public
3 years ago
I’m not sure how we could help with this matter. No harm has been caused as the restricted games, even if they’re not all listed in the terms and conditions, were blocked during the completion of bonus wagering. We are powerless in forcing the casino to change its bonus terms and, in the meantime, we won’t punish missing information if the rule has been enforced on the software level.
Please understand there’s not much we can do for you.
Let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint at this time. I really wish I were of more help. Thank you.
