Hi there, 1st I want to say what a great job you guys do, you sorted out the last issue I had beautifully!! Thank you.
I've been playing at Greenspin casino, I was given 30 free spins which I played. At the end of playing the spins the system said I had "timed out" & wouldn't let me continue with the game. I tried the back button but no good didn't take me back to the game, so I went to support to ask the name of the last game I played. I was 1st told it was "Hold the gold" game, which was wrong, then told "Golden joker 27" a game I haven't played. I asked him again if he was sure? to which he replied "yes" that was your last game. I went to the game & of course like I thought it wasn't right. So back to support again, I was again told Golden joker 27 was what I had played. I insisted it was incorrect, I asked if I could be forwarded to someone else to help me, no luck. I asked could they provide me with the list of games the bonus came with... No luck, I asked could she tell me how much I won in the last win with bonus... No luck. I asked every question I could think of to try and get the name of the correct game I had played last, but no luck.
I suggested something was wrong with their system & that it should be checked because it is providing incorrect information about player's accounts, if it can make one mistake surely it could make others? To that she replied "there is nothing wrong with their system".
I know my issue isn't incredibly important & you deal with much more important issue's, but I can't keep thinking what other mistakes it could possibly make? I guess I'm asking if you might be able to encourage them to check their system/software because it most definitely made a mistake with my account.
Thank you so much for your time & thoughts..
Yvette read.
(I did screenshot the conversations if you need them).
My email I have with Greenspin is flosa****@gmail.com
Hi there, 1st I want to say what a great job you guys do, you sorted out the last issue I had beautifully!! Thank you.
I've been playing at Greenspin casino, I was given 30 free spins which I played. At the end of playing the spins the system said I had "timed out" & wouldn't let me continue with the game. I tried the back button but no good didn't take me back to the game, so I went to support to ask the name of the last game I played. I was 1st told it was "Hold the gold" game, which was wrong, then told "Golden joker 27" a game I haven't played. I asked him again if he was sure? to which he replied "yes" that was your last game. I went to the game & of course like I thought it wasn't right. So back to support again, I was again told Golden joker 27 was what I had played. I insisted it was incorrect, I asked if I could be forwarded to someone else to help me, no luck. I asked could they provide me with the list of games the bonus came with... No luck, I asked could she tell me how much I won in the last win with bonus... No luck. I asked every question I could think of to try and get the name of the correct game I had played last, but no luck.
I suggested something was wrong with their system & that it should be checked because it is providing incorrect information about player's accounts, if it can make one mistake surely it could make others? To that she replied "there is nothing wrong with their system".
I know my issue isn't incredibly important & you deal with much more important issue's, but I can't keep thinking what other mistakes it could possibly make? I guess I'm asking if you might be able to encourage them to check their system/software because it most definitely made a mistake with my account.
Thank you so much for your time & thoughts..
Yvette read.
(I did screenshot the conversations if you need them).
My email I have with Greenspin is flosa****@gmail.com
Edited by a Casino Guru admin