Greenplay Casino - Player’s complaining about technical glitches.

What a rubbish site I deposited 25 pound didn't win reels kept jumping and was slow, soon as my bonus was being used my reels worked lovely I will never go on this site again, scam big time 

Dear Christina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you advise if you have tried to communicate this issue with the casino? If yes, please forward any relevant communication to my email address petronela.k@casino.guru. Afterwards, we will contact the casino and ask for their assistance. Thank you very much in advance for your reply.

Best regards,

Petronela

I haven't emailed anyone only yourselves

Thank you very much Christina for your quick reply. I will transfer now your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Christina, 
I'm sorry to hear about your bad experience. Please be informed that all games have a certain house edge and the casino can’t influence it.  The game providers are responsible for running the games. However, if you think what you experienced was unusual and you have some evidence proving your point, do not hesitate to send it to me. Forward it here: yullia.k@casino.guru.  
Best regards,
Juli

I have been playing the game Eye of horus loads of times and on different service providers never a problems reels spin as they should, how am I supposed to get evidence of a played game that's an impossible ask, anyway I can see I'm not getting anywhere on my complaint so I will not be playing on the site again I will let my friends now about the site, but thank you anyway 

Dear Christina,
I would be able to help you only if there is at least some evidence. To resolve your issue, we must work together. Thank you  in advance for your reply.

What evidence do you need, check my gaming history, that's evidence 

Dear Christina
First of all, I would advise you to write to the customer support and report a problem. Unfortunately, we cannot contact the casino support only on the basis of your words. To create a complaint we need some evidence. 
You can send them here: yuliia.k@guruadmins.com 

Dear Christina,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.