The player's withdrawal is delayed for unknown reason. The complaint was closed as the player received his money.
GreatWin Casino - The player's withdrawal is delayed.
Amount: €3,500
GreatWin Casino
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9.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
deferred payment.
I requested several payments, so three payments of 500 euros each and the profit was 3500 euros.
The first processing step has been made, the others have also been released so that they can be canceled at the end. After that I asked again for two withdrawals. However, my withdrawals are still pending and say they are processed quickly and the waiting time is longer. i just want my money
This has become a game without borders. I hope you can help me because I don't have the patience to write to you because I always get the same answer that this time I just have to wait and be patient
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1 year ago
Hello Oluja,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Greatwin Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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1 year ago
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THANK YOU
I played with real money .. I got 3500 euros .. I played 19 2 and immediately requested a payment of 500 euros because every 24 hours you can request 500 euros and only 3 payments, but I have not received any so far because they return the money into the game And then what I was looking for fails and then everything starts again... I asked why you withdrew my money into the game, the answer was that they had a problem blah blah and I said okay, they would do the same in a few days. .and then I told them you are making a fool of me..how many times are you going to return my money to the game then I will never get it ..they are really joking ..In the morning I received an email that I asked for money, i.e. 3 payments of 500 euros each, so now I am waiting to see if I will receive the money in my bank account
I don't trust them anymore
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1 year ago
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20 minutes ago I wrote to the agent and they told me that I have three payments scheduled for 1.3, 2.3 and 3.3, just to get them and then if I get them, I will immediately ask for the next payments because the profit is 3500 euros
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1 year ago
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They put my money back in play...they say my bank refused the payment but my bank didn't, now I contacted the bank...they lie...they don't give me my money
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1 year ago
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I don't know what to do anymore..now I really had to ask for 500 euros via bank transfer..seems to be none of my money
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1 year ago
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I'm fed up with GreatWin.com... I will never play with them again... how can they be so rude
What are you doing now?
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1 year ago
We would like to inform you that your withdrawal request in amount of 500 EUR has failed to be processed successfully.
In order to successfully process another withdrawal request for you, please follow the instructions bellow:
Please, resubmit withdrawal request to different credit card
If you have any additional questions, please do not hesitate to contact us via Live Chat.
Best Wishes,
GreatWin.com Financial Department
Prije tri tjedna dobila sam novac od njih na istu karticu
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1 year ago
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Why don't you answer me .. I have another payment scheduled for tomorrow, maybe it will work
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1 year ago
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You don't want to answer me, but how is it possible that my card is valid for payment when I play, but when they need to pay, there is an error and the money is returned to the game. 02 ..and today is 2.03 ..always something so I don't get my money
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1 year ago
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I have just received 500 euros .. in my account .. I am happy .. still have a profit of 3000 euros
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1 year ago
Hello Oluja,
Please note that the above timer indicates the time we have to reply. I'm glad to hear that you have received a part of your money. Please let us know once the rest arrives.
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1 year ago
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I won another 500 euros today...I still have a lot of winnings because I played again and won a big win 
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1 year ago
Hello Oluja,
As your payments are arriving as per casino terms, I would like to ask if you want to keep your complaint open or we can close it accordingly.
Please note that even if we would close it, you can reopen it anytime if you would come across trouble regarding this specific issue.
