GreatWin Casino - Player struggles with withdrawing winnings due to reported technical issues.

Hello, I made a winning bet on this site and have tried in many ways to withdraw my winnings but to no avail. I have tried using direct bank transfer and the Mastercard that I originally deposited with, but every time they tell me that they have had a technical issue, or a provider problem, or a financial department problem. In short, I can't seem to be able to withdraw my winnings although I have never had these issues with other sites.

Dear GENNARO2013,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi, yes, I tried with the MasterCard with which I deposited I don't know how many times and the balance always returned to the account and bank transfer even more than once

I haven't done any account verification because there's no need.

Do you know this site pays the winnings? Why am I having all these problems?

Thank you very much, GENNARO2013, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi, maybe something is happening, because I changed my withdrawal method and just this morning I received an email from them with a withdrawal confirmation. I will keep you updated in the next few days if it's the right time.

A thousand thanks

Hello GENNARO2013,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear GreatWin Casino,

Could you possibly provide additional information regarding the delayed payment and clarify the situation?

Thank you in advance.

Respectfully,

Michal

You can close the complaint I received the payment this morning

Dear GENNARO2013,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Michal V, Casino.Guru