The player from the United Kingdom had been unable to access his funds due to a pending withdrawal, and all games on his account had been disabled. The only communication he had received from the casino were auto-generated emails. The issue had begun on 18/11/2023 and the player had not made any successful withdrawals prior to this incident. However, the issue had been resolved when the player received his payment, the block on his account had been lifted, and his funds had been made playable again. We had marked the complaint as 'resolved' in our system.
Great Britain Casino - Player's withdrawal remains pending.
Amount: £315
Great Britain Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
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5 months ago
My withdrawal is still pending status and I have funds in my acct, which I cannot access, as all games are disabled.
only had auto generated emails with ticket numbers
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5 months ago
Dear grahamwheeler4,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?
Thank you in advance for your reply.
Best regards,
Kristina
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5 months ago
High kristina
this issue has been going on since
18/11/2023 19:25 , I know that’s not long, however the funds in my acct cannot be accessed and all games are barred
i have not had any withdrawals
I have photos and emails should you request them
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5 months ago
Hi
GREAT NEWS…. I’ve been paid and had the block lifted, with available funds back with playable status
thank you
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5 months ago
Dear grahamwheeler4,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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