The player from Portugal is not satisfied with the casino and wants to report it. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Renata,
Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Please, could you provide more details about what's going on, so I can assist you accordingly?
Please understand, that Casino Guru is an independent service and we try to help each player, but without better explanation, we aren’t able to continue resolving your complaint.
If there is any additional information, please do not hesitate to contact us, otherwise I will be forced to reject your complaint. Thank you for your understanding.
Best regards,
Kristina