The player from Portugal has tried to open account unsuccessfully, even if Portugal is not listed between restricted countries. The casino has the right to refuse to open a new account to any individual, therefore we rejected this complaint.
Gratorama Casino - Player is not able to create casino account.
Amount: ??
Gratorama Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.1
Gratorama Casino has a Safety Index of 5.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I can't create an account now my family complain I'm going to report this casino and say only propaganda
Automatic translation:
Public
Public
4 years ago
Dear Rodrigo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. The casino has the full right to refuse a new player and I have checked terms and conditions and I found this:
"We reserve the right at our sole discretion to refuse to open an account to any individual."
But we have the other complaint about the same casino from what I suppose is one of your family members, so I believe that this might be the reason why you were blocked from opening an account. There is a lot of good casinos to choose from, please have a look here:
https://casino.guru/top-online-casinos#tab=RECOMMENDED
Please let me know, if there is anything, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.
Best regards,
Kristina
Public
Public
4 years ago
As the casino has the right to refuse to open a new account to any individual, we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino and we will try our best to help.
