Grandwin Casino - Player is frustrated with RTP and technical issues.

Hello, I would like to file a complaint against this casino, particularly concerning the RTP (Return to Player) rate. I've already lost more than 2 million, and the casino doesn't seem to offer any return. Moreover, the casino doesn't monitor your financial capabilities at all or question where you obtain the money for gambling. They definitely have an obligation to do so, especially considering the significant amounts people spend on gaming. I might not have lost so much if they did. Additionally, I've noticed that when you bet a larger amount and the machine starts to pay, it shuts down and displays a message saying "you have a different session", and the slot just won't work. I'm only mentioning that I play on one slot at this casino. It's the worst casino.

Dear q6kgs2wvxq,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Grandwin.cz Casino.

I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, share it with me here.

As for the source of funds verification, I couldn't find any proof online casinos are obligated to make these kinds of checks based on the amount deposited, unfortunately. If you wish to learn more I recommend you contact the regulatory authority https://www.mfcr.cz/ and report an issue.

Above all, if gambling no longer brings you joy and is becoming a burden, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link (https://casino.guru/problem-gambling-help-centers#cnt_153=true)

Feel free to browse other responsible gambling resources available on our website here: https://casino.guru/problem-gambling

Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Tomas

Dear q6kgs2wvxq,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.