Grande Vegas Casino - The player struggles to verify his account.

The casino says that they have received my information to verify my account, but that it can't be approved because my driver's license doesn't meet their criteria. I have re submitted my driver's license which is valid, four corners are showing, it's in color, signed on the front, and it's not blurry. I have contacted customer support and I hear the same thing over and over. They validated who I was when they accepted my deposit. If other casinos can accept my documents, they should be able to as well. Can you assist me? Thank you for your time.

User ID-. Yeav****

Hello tnboy2,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Grande Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Did they specify the exact reason of not accepting your driver's license? Is it possible to forward the same documents you did not the casino to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

Dear tnboy2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.