Grande Vegas Casino - The player's experiencing an unspecified issue.

Okay so get this people I go into the casino and I fill out all the crap and I've got these codes for cash band it's three I go in there I start playing I hit a big bonus I got all the cash Bandits all the way across right going to the bonus and of course I hit it big in there I got a 115 free spins at 15 times okay then I got to play again and play my bonus and boom kicks me out here's what they say to me sorry we can't help you there's a problem with another casino so we kicked you up and you have to call customer support and then she kicked me out of chat and black men just just shut me down won't even talk to me so they owe me a bunch of money they kept my bonus stuff everything else and they won't tell me anything so yeah don't play there very bad too bad too cuz I won. va lot of money there before and it's a good casino but what they just did is bullshit

Dear kengrahamc87,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Grande Vegas Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

Dear kengrahamc87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.