HomeComplaintsGrande Vegas Casino - The player's accused the casino of cheating.

Grande Vegas Casino - The player's accused the casino of cheating.

Amount: $1,000

Grande Vegas Casino
Safety Index:Below average
Submitted: 22 Jul 2022 | Case closed : 01 Aug 2022
Case closed Our verdict

Insufficient evidence from player

REJECTED

Case summary

2 years ago

The player's accused the casino of cheating while betting with higher amount of money. The complaint was closed as there was no supporting evidence of the player's claim.

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2 years ago

As soon as I started betting $200 a hand in blackjack they gave the dealer 21. It happened 8 times in a row.

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2 years ago

Dear chadmg33,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Grande Vegas Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? What game have you been playing? I will be waiting for your reply patiently.

Best regards,

Nick

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2 years ago

I was playing blackjack suit em up. I started betting $200 per hand and when I did so, the dealer got 21 for the next 8 hands. I also noticed that if the side bet is active I stop getting suited cards all together. The dealer gets suited cards nearly every hand.

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2 years ago

Can you please forward any proof of your claim? A betting history or screenshots of the events.

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2 years ago

I don't have screenshots of the blackjack. So I guess if there is no way to audit the games then just forget it

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2 years ago

Dear chadmg33,

Unfortunately that is true as even if we would get in touch with the casino, they could just provide basically any evidence or nothing at all. You can still try reach out for the game provider directly but based on our experiences there is a very small chance of getting any feedback at all. I'm really sorry that we could not help you more but I hope you will contact us in case of any other trouble again in the future, we will gladly try to help you.

Best regards,

Nick

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