The player from India had deposited INR 1850 to Grand Mondial casino, but the funds were not reflected in his casino account even though they had been deducted from his bank account. We had advised him to contact his payment provider for an investigation, as the casino could not intervene in this matter. We also suggested that he should have refrained from depositing more funds until the issue was resolved. Despite extending the complaint resolution timeline by 7 days, the player did not respond, which led us to reject the complaint due to lack of further information.
Grand Mondial Casino - Player’s deposit not reflected in casino account.
Amount: 1,850 INR
Grand Mondial Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
Public
5 months ago
Team Casino Guru,
I had deposited an amount of INR 1850 to Grand Mondial casino on 11th if November,2023. But, the money was debited from my bank account but my casino account wasn't added any amount.
When I enquired with online agents of Grand Mondial casino they said I need to wait until 48hours .
But, now they are saying that the transaction was unsuccessful. But, it was a successful payment and I am attaching the screenshot of the successful payment please check. Any UPI payment which is successful will not be reversed back to the bank account.But, Grand Mondial casino says it will be reversed back.
Please resolve my issue
Regards
Irappa *****
My account number H***** with Grand Mondial casino
Please resolve
Public
Public
5 months ago
Dear ROCK21,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account or returned to your bank account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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