The player from Saskatchewan had encountered an issue with Grand Mondial Casino where he successfully withdrew a sum of money only to find his account closed afterwards. He expressed a desire to withdraw his remaining winnings. However, despite our efforts to inquire about the specifics of his situation, the player did not respond to our follow-up messages. As a result, we were unable to conduct a thorough investigation and had to reject the complaint due to lack of communication from the player's end.
Grand Mondial Casino - Player's account closed after winnings.
Amount: Can$10,000
Grand Mondial Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
6 months ago
after years of deposits , i finally win and my first withdraw of 10000 and them close my account fken cockroaches i want my withdraw
Public
Public
6 months ago
Hello Blaisepascalll,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Grand Mondial Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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