HomeComplaintsGrand Fortune Casino - Player cannot make a deposit.

Grand Fortune Casino - Player cannot make a deposit.

Amount: ZK30

Grand Fortune Casino
Safety Index:Above average
Submitted: 23 Nov 2021 | Case closed : 08 Dec 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Zambia is not able to make a deposit. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago

How can I deposit money into my account?

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2 years ago

Dear derrickkapalaula,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Do I understand correctly that you are trying to make a deposit to your Grand Fortune casino account? Is the deposit option missing?

Have you tried contacting the casino regarding this issue? I believe that this is the best option for you as the support agents are more qualified to help with problems like this than we are.

Thank you in advance for your reply.

Best regards,

Kristina

Edited by a Casino Guru admin
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2 years ago

Dear derrickkapalaula,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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