Gossip Slots Casino - Player has experienced a technical glitch while playing.

Gossip Slots customer service is horrible. While playing a game, I was awarded a free spin play, immediately the game posted a network error. Ultimately the spins nor credit from the spins showed up in my account.

After 3 emails and two phone calls one resulting in me being placed on hold for 32 minutes nothing was resolved. I simply keep getting shuffled to avoid what should be a very easy quick fix.

Dear jeanneanderson1411,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to petronela.k@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear jeanneanderson1411,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.