The player from Kuwait found that a casino is associated with LionSpin & betSofa, where they previously closed accounts due to gambling addiction. Upon realizing the connection after spending 600$CAD, the player requests a full refund. The complaint was resolved as the player received a refund.
GoSpin Casino - Player seeks refund due to self-exclusion at sister casinos.
Amount: Can$600
GoSpin Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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4 months ago
This casino is the same casinos of LionSpin & betSofa where I have closed my account for gambling addiction & issues. After opened my account and spent 600$CAD I came to know they’re the same casino & license and management.
I’m asking to get my full refund please.
Thank you
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4 months ago
Dear Alprince2001,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with GoSpin Casino.
Unfortunately, there isn’t written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites. Could you please advise if you have requested a self-exclusion from GoSpin Casino directly?
Looking forward to hearing from you.
Best regards,
Nick
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4 months ago
Hello,
i would like to inform you that I have received my full refund back from the casino. The total amount of 600CAD.
Thanks to Emma from gospin casino for her support & services.
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4 months ago
Dear Alprince2001,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
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