The player's verification is delayed for over a week. The complaint was rejected as the player stopped responding.
GoSlot! Casino - The player's verification is delayed.
Amount: €4,800
GoSlot! Casino
Safety Index:HighSafety Index
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8.9
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Good day,
I requested a payout on 04/10/2022, it will not be processed because my verification is still pending. On 03/30/2022 you requested proof of address and ID, this was confirmed on the same day. Then they asked for documents to deposit, here they asked for documents which I have never used to deposit at this casino. I don't know how you get this confidential data, I assume from an associated casino. I did what I was told although I never used these deposit methods there. On Friday April 8th, 2022 I uploaded all requested documents. To date, these documents are pending. The customer service always makes up for it with automatic answers. Again, a payout should be processed within 2 days, this is lengthened by the verification process. I would finally like to be verified so that my withdrawal request can be processed. Here, too, I have the suspicion that the verification process is being unnecessarily lengthened and that I would like to have documents about credit cards and Neteller, even though I only paid by instant deposit.
Automatic translation:
Public
Public
2 years ago
Hello tatschiii,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GoSlot! Casino. Please allow me to ask you a few more question before we would move forward.
Is this your first withdrawal request in the casino? Is the casino still responding to you or if not, when was the last time they responded? Did you use any bonus to accumulate your current winnings?
Please note that it might take up to 14 days after successful verification to receive the money. Also please note that if you have requested for the withdrawal only a week ago, the casino is still withing a good time frame as I mentioned above, it might take up to 14 days.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hi as in the other complaint, the casino got back to me today after receiving an email from me that I contacted them and my verification was successful. According to the email, the payouts are being sent to the finance department, so far they are still pending.
Automatic translation:
Public
Public
2 years ago
Translation
Just as a little info, today is day 10 since I requested the withdrawals. Again and again I was also informed of the terms and conditions that the payout is usually processed within 2 days, but I am informed about the reasons if it should be delayed up to 10 days, this does not happen and I am told again and again that I should be patient. Even now that I've been fully verified, don't give me reasons. I have with none
bonus played.
Automatic translation:
Public
Public
2 years ago
Hello tatschiii,
If your verification was successful, I believe that it is only a matter of time before you would receive your money. Please wait at least until next week for it to arrive and keep us updated until then.
Regards,
Nick
