HomeComplaintsGoSlot! Casino - Promised refund to player has been delayed.

GoSlot! Casino - Promised refund to player has been delayed.

Amount: €1,000

GoSlot! Casino
Safety Index:High
Submitted: 21 Feb 2024 | Case closed : 11 Mar 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

9 months ago

The player from Finland was waiting for a 1000€ refund from the casino due to a ban on its sister casino. Despite the casino's claim of having processed the payment on February 13, the player had not received any funds. The player confirmed the casino's assertion of having issued the refund but failed to provide further details despite the Complaints Team's requests. As a result of the player's non-responsiveness, we had to reject the complaint due to an inability to investigate further.

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10 months ago
Translation

I was promised a refund of 1000€ due to a ban on the sister casino. They said they had made the payment on the 13th of February, but I still have not received the money in my account.

Automatic translation:
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10 months ago

Dear Imjjj,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely:

  • Could you please clarify why were you supposed to receive a refund? What kind of ban do you mean?
  • Do I understand correctly that the casino confirmed that the refund has already been issued?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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10 months ago
Translation

Yes, the refund has already been granted and they say they paid on 13.2, but the money has not arrived

Automatic translation:
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10 months ago

Thank you for your reply, Imjjj. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

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9 months ago

Dear Imjjj,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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9 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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