HomeComplaintsGoSlot! Casino - Player’s experiencing difficulties withdrawing their winnings.

GoSlot! Casino - Player’s experiencing difficulties withdrawing their winnings.

Amount: €4,004

GoSlot! Casino
Safety Index:High
Submitted: 27 Jan 2022 | Case closed : 21 Feb 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Finland has requested withdrawal a week ago. It hasn’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

I won a bigger amount of money a week ago. Documents were requested during the same day and I submitted them. Money does not fall will not appear. Customer service just says it is still being processed. It seems that the aggregator just avoided the matter.Well today re-submitted the documentaries and still no activity, diipadaapa and it tracks. Well in the evening I tried to log in to the account, then block out. This has never happened at any casino, the max 48h has been withdrawn. I should never have interfered in this casino and I will take it forward. I would not recommend this shit to anyone.

Automatic translation:
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2 years ago

Dear Piita,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your reply.

Best regards,

Petronela

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2 years ago
Translation

Hi, the first repatriation took 10 days and still the repatriations still take almost two days. It’s a little contradictory to advertise a money transfer when the money doesn’t really enter the account even on the same day.

Automatic translation:
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2 years ago

I do apologize, but I'm not sure if I understood correctly. Have you received your winnings already?

Edited by a Casino Guru admin
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2 years ago

Dear Piita,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

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2 years ago

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.

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