Gorilla Wins Casino - Player's withdrawal is delayed and account is blocked.

BIG SCAM!!!

Processing time 24-48h

Now Is over 120 hours why status is still awaiting??!!!

ROBED ME 1921£ don't want send me my money, I wait and wait, account fully verified!!!

Stay away, costumer service non stop close chat, is very rude, also casino is BIG SCAM WHEN YOU WIN IN ROULETTE CANCEL YOUR BET LIKE YOU NO BET AND RETURN YOUR MONEY, BUT NOT YOUR WINNING !!

SCAM CONPANY DONT WANT WITHDRAW MONEY

Hello PiotrKa84,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Gorilla Wins Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed.

Looking forward to your answer.

Regards,

Nick

Hello Nick

I always play when my account is fully verified, I checked transactions and I see I was fully verified in May.

My winning is from real money not from bonus, I can send you all transactions deposits if you want.

Is very hard speak with Gorilla Wins, chat non stop close chat and is very rude. Also I send now maybe 30 emails, and I Have from Gorilla Wins maybe three answer like soon soon soon as possible but still nothing and nothing.

I requested withdraw in 29 august 11 am.

Also I need check but I had a lot proofs how casino robbed me in roullete when I playing, like I bet 20 pounds for winning number and gorilla wins pay me for one pounds , I had a lot proofs but I need check my virtual data O have still in cloud. I had screenshots what I bet and how much and how much pay me after, everywhere is I'd game. But first I want my withdraw and later we can discuss about scam on gorilla wins roullete.

So what now ? I need wait two weeks from my withdraw request?

Hello PiotrKa84,

Regarding the withdrawal - I would definitely recommend to wait only for now. Based on our experience, it take around 14 days for a withdrawal to be processed as it depends on multiple factors. Even if the withdrawal gets approved, it still has to be processed by both the casino's payment provider and your's as well.

If it would take longer than 14 days, please let me know so we can try to intervene.

Regarding the irregularities in Roulette - Can you please advise in which exact game did you experience this issue? Did you notice any mistakes in your game log (game history)? If yes, would it be possible to forward it to nikolas.b@casino.guru for further review?

Looking forward to your answer.

Regards,

Nick

Hello Nick

Ok I will wait 14 days but my withdraw have the same status awaiting so is not approved still and later need change to completed.

Unfortunately few weeks ego I change phone, I thinking all screenshots will be in my cloud but no 😕

All live roullette on gorillas wins is like that, not every spin when you win but often.

Sometime when I put bet for 250 pounds and I had 20 pounds on winning number roullette back my bet like 250, not pay me winning and was nothing in history.

Sometimes when I had 20 pounds on winning number pay me for 11 pounds or 1 pounds what is robbed , when I checking history my all bets was change , I had screenshots what I bet and how much, secound which winning number and how much pay me , like I had 20 pounds on winning number so I win 720 pounds but roullette pay me 36 pounds only and my bet in history was changed.

Big scam I had a lot screenshots, I raport this to gorillas , always when I ask about my winning money tell me , we send you email, never send me.

On screenshots was I'd game , everything, screenshot before bet how much I put on number and after how much pay me ,and never back me my money also from this , together maybe 5000 pounds becouse was a lot times, and I put on bet sometime over 200 pounds.

I don't have ideal how I can to regain screenshots.

Dear PiotrKa84,

I hope you are well. As the recommended waiting period for your withdrawal has now passed, could you kindly confirm whether you have received it or if there have been any updates regarding the payout?

Additionally, regarding the other issue, if you have screenshots stored in the cloud, please try to forward them to nikolas.b@casino.guru. Without further evidence related to the irregularities in Roulette, we will be unable to assist you further.

Thank you for your cooperation.

Kind regards,

Nick

Dear PiotrKa84,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Nick

I don't have all screenshots how gorillas casino robbed me but I have one because I play again for proof , where can I send you how gorillas casino is scam ? I have screenshots what I bet and wining number with id game and screenshot from history how much pay me with id game

Dear PiotrKa84,

I’ve already provided my email address in a previous message. Kindly forward the evidence to nikolas.b@casino.guru for further review at your earliest convenience.

Thank you in advance.

Best regards,

Nick

Dear PiotrKa84,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.