Gorilla Wins Casino - Player’s withdrawal is delayed.

Request withdrawal of £ 126 more than three weeks ago ( can not remember exact date and casino hide the withdrawal information) . Still waiting for withdrawal.

Dear qwh9s2z7fj,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear qwh9s2z7fj,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

My account is verified, didn’t play with bonus and it is my first time using this casino

Thank you very much, qwh9s2z7fj, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear qwh9s2z7fj, 

My name is Katarina, and I will be assisting you in solving this case.

I will now contact Gorilla Wins Casino outside this complaint thread and let you know any new information once I receive it.