GoodWin Casino - Player’s struggling to withdraw his winnings.

Well, then it was time again.

Deposited a total of 300 eur with my revolut mastercard.

Won up to 1000 EUR and want to withdraw.

KYC, sure. The problems begin.

Sends in what they ask for, ie ID, picture on card and a selfie with ID.

Takes 2 days to be verified.

However, not approved because proof of address is required. Ok, but then you can request it from the beginning

Succeeds iaf after 3 days to be fully verified.

With this, goodwin cancels my withdrawal due to the fact that I was not verified.

Request a new withdrawal which according to goodwin must be handled within 24 hours to my mastercard.

Gets fertilized after 36 hours. Waiting 4 days before I contact their support via email and question if they have even sent the money as I can usually see pending transactions in my app.

Gets the answer that we might try to withdraw via crypto instead.

So I have not sent money to my mastercard and after reading the casino guru, I understand that it was put in a system.

Has now sent an LTC address.

Let's see how this plays out.

Whatever you do. DO NOT deposit MONEY at goodwin casino.com

Dear Robin,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.

Please keep me updated on how the LTC withdrawal goes and if it fails, we will intervene.

Looking forward to hearing from you.

Best regards,

Petronela

Eh ok, all banks in the world can send money between each other. This is nothing strange. If you can receive a mastercard transaction, you can also send money back to a mastercard. You can read about this on mastercard's website and also in their terms and conditions.

You have not replied since I sent my LTC address.

Maybe you should dig a little deeper into a case before you start writing rough generalizations about how you think it could work in a good world.

An LTC transaction takes a maximum of 5 minutes to complete from you to me depending on block height.

This is now solved. I recieve 4.8 LTC just 1 min ago. I thank casino guru for your support.

Still. Id recommend noone to ever use goodwin casino ever.

Hello.

We apologize for the delay in payment, but we want to explain that banks in some countries refuse to receive player funds from gambling establishments. Unfortunately, we are powerless in this and therefore we immediately offer players a payment for an alternative method. As you can see, we were able to pay you immediately for cryptocurrency.

As the issue has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Robin, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Furthermore, I would like to thank the GoodWin Casino team for the clarification and prompt reply.

Best regards,

Petronela

Casino.Guru