HomeComplaintsGoodWin Casino - Player’s struggling to withdraw his winnings.

GoodWin Casino - Player’s struggling to withdraw his winnings.

Amount: €1,000

GoodWin Casino
Safety Index:Below average
Submitted: 10 Dec 2020 | Case closed : 03 Jan 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Denmark is experiencing difficulties withdrawing his winnings due to ongoing verification. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

hi.after a few weeks where I have tried to get my winnings out, they reject it all the time.They have been given pictures to passport, driver's license, health insurance certificate, selfis and bank card.have already played for my 2000 € the last year time.so thought it's a little weird they will not give me my gain.mvh Henrik hansen

Automatic translation:
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3 years ago

Dear Henrik,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly.

Do I understand it correctly that proof of address seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification? Have you been advised what seems to be causing the problem? Do I understand correctly that you have accumulated your winnings purely from a No Deposit bonus?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

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3 years ago
Translation

Thanks for the reply.no I have not won on bonuses.have given it up, played the money up and do not play there anymore.

Automatic translation:
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3 years ago

Dear Henrik,

I’m afraid there’s not much we can do for you since you have played your funds. Let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

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3 years ago

Dear Henrik,

We are extending the timer by 10 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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