GoodWin Casino - Player’s enquiring about withdrawal options.

I am a Malaysian user. Easy to deposit withdraw，Difficult to withdraw.

Do you have an easy way to withdraw?

Dear DUKELEE96,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise which payment method you have opted for to deposit funds into your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I use Malaysia MasterCard credit card to deposit. Is there any way to withdraw money into my Malaysia bank account?

Please provide the method and information to withdraw money into my Malaysian bank account

Thank you, DUKELEE96, for your reply. Could you please confirm that your casino account has been fully verified and advise if you've tried to communicate withdrawal possibilities with the casino directly? Which payment method to withdraw your winnings was recommended to you?

I have verified but they are too slow.

The customer service replied to me that I used the method of depositing to withdraw money.

I tried to withdraw 1000, but I waited for more than 24 hours and haven’t processed it.

I have 6000 in it. How long does it take to withdraw.

Customer service said

We don't require your private data while you use 1 payment method for both deposits and withdrawals and don't violate any rules.

I just used the same method to withdraw 1000 and waited 24 hours and I haven't processed it.

I asked the customer service and said that it was below 500, and I tried to withdraw money below 500, but it was not possible.

Is this game website deceptive?

Thank you very much, DUKELEE96, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I would like to ask GoodWin Casino to join us and help us resolve the player's issue.

I withdrew money to my MasterCard credit card and waited for 3 days but still not processed.

I can't withdraw money with ecopayz.

The service of this company is terrible.

Dear Dukelee96,

It may take more than 3 days for the money to appear on your account. Plese keep us updated and let us know if the balance would appear within the next 7 days.

Dear DUKELEE96,

Is there any update regarding the case? We haven't hear from you in a while. Extending the timer by 7 more days.

The complaint will now be rejected as we did not receive any answer from the player in 3 weeks.