The player from Belarus was experiencing delays trying to withdraw their winnings, probably due to unfinished KYC. The casino did not clarify the reason for the delay, but the pleyer's withdrawal request was processed and later received by the player. The complaint was closed as 'resolved'.
GoodWin Casino - Player cannot withdraw winnings.
Amount: 88,500 руб
GoodWin Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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3 years ago
Translation
Hello, I replenished the balance through Yumani, played and decided to withdraw, but the withdrawal did not have the function of withdrawing through Yumani, replenished through litecoins, played and made a good + decided to withdraw everything, but I understand that the withdrawal is divided into two payment systems and put 10% on the withdrawal litecoins, no withdrawal was written in support, I was told to go through verification, confirmed the phone could not confirm the email 100 times tried, but messages do not come to the email, I sent a photo of my passport and a selfie with it, and everything is quiet, no withdrawal of verification is not confirmed, they do not answer on messages, complete silence.
Automatic translation:
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3 years ago
Dear Алексей,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you tried checking the Spam folder? Emails from casinos often end up there.
Do I understand correctly that the casino hasn't verified any of your documents yet?
Please forward any available communication between you and the casino to kristina.s@casino.guru, or alternatively, you can post it here.
Looking forward to hearing from you.
Best regards,
Kristina
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3 years ago
Thank you for the update, Алексей. Hopefully, you will receive all your winnings soon. Please, keep us informed and let us know if there is anything new.
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3 years ago
Thank you very much blang98lol for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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3 years ago
Dear blang98lol,
I’ll be in charge of your complaint from now on. I’ll contact the casino and try my best to resolve the issue.
I would like to invite GoodWin Casino to join this thread and participate in the resolution of this complaint.
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3 years ago
Hello
The withdrawal of funds was processed without time delays, taking into account the status of the player on the site, which allows you to withdraw a certain amount of money per day / week / month.
At the moment, i can inform you that all funds have been paid to the player.
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2 years ago
Thank you, GoodWin Casino, blang98lol, for your replies. We’re glad to hear the good news.
Dear blang98lol,
Could you please let me know if you, therefore, consider the issue to be resolved?
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2 years ago
Dear blang98lol,
I’m extending the timer by 7 days. Kindly note that in case you don’t reply in the given time frame, we will consider the issue to be resolved.
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2 years ago
Thank you, blang98lol, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.
Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Best regards,
Andrej, Casino.guru
