Good Day 4 Play Casino - Player’s deposit has never been credited to his casino account.

Habe gestern 50 € eingezahlt bei good day 4 play per SEPA. Es war eine Echtzeitüberweisung. Die Überweisung ist laut Casino fehlgeschlagen. Habe den Support kontaktiert die mir dann sagten sie übergeben es an die Finanzabteilung. Soweit so gut. Ein paar stunden später habe ich mich versucht erneut einzuloggen. Ohne erfolg, mein account wurde gesperrt. Auf nachfrage an den Support, weshalb mein acc gesperrt wurde, hieß es, das wohl ein verdächtiges verhalten in bezug meines acc steht. Und es wäre auch kein geld eingegangenen. Da es sich um eine Echtgeldüberweisung handelt ist dies wohl kaum möglich.

Dear schutzgeld90,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Have you contacted your bank already? Ideally, they should be part of the investigation. 

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear schutzgeld90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.