HomeComplaintsGood Day 4 Play Casino - Player’s deposit has never been credited to his casino account.

Good Day 4 Play Casino - Player’s deposit has never been credited to his casino account.

Amount: €50

Good Day 4 Play Casino
Safety Index:Below average
Submitted: 23 Mar 2023 | Case closed : 06 Apr 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

11 months ago

The player from Germany has deposited money into casino account but the funds seem to be lost and the account blocked. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
1 year ago
Translation

Deposited €50 yesterday at good day 4 play via SEPA. It was a real-time transfer. According to the casino, the transfer failed. I contacted support and they said they would hand it over to the finance department. So far so good. A few hours later I tried to log in again. Without success, my account has been blocked. When I asked support why my acc was blocked, they said that there was probably suspicious behavior in relation to my acc. And no money would be received either. Since it is a real money transfer, this is hardly possible.

Automatic translation:
Public
Public
1 year ago

Dear schutzgeld90,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Have you contacted your bank already? Ideally, they should be part of the investigation. 

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

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12 months ago

Dear schutzgeld90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Public
11 months ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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