Gooal24 Casino - Player’s winnings haven’t been received yet.

I won at casino roulette. I withdrew my money from gooal24 on December 30, 2022 amounting to 122 dinars to my ranpay account. To this day, my money has not reached my ranpay account. I was not able to find anyone from the customer guide from gooal24. Please help me to send me my money. Thank you.

Dear kobbiwael1995,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I trust you and I hope to receive my money as soon as possible. Thank you very much

Dear kobbiwael1995,

Have you received your withdrawal from the casino yet?

I haven't received anything yet😔😔

Thank you for your reply, kobbiwael1995. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Yes, in the past I always withdraw successfully, but now I do not know what is the reason for the delay so much. I am really afraid for my money and I cannot trust them. Please help me to get back my profits. Please contact them now so that they can send my money, please 😔😔😔😔😢

Could you please advise when exactly you received your last successful withdrawal? Did you use the same withdrawal method in the past?

Also, what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thanks.

Till now I haven't received my money 30 days and I'm waiting I don't know what the delay is so much😔😔😔 I'm impatient and many people like me are waiting for their money like me because we couldn't get to find anyone from the customer directory of voole24 I don't know if you help us or not And can you contact them

I’m very sorry but you haven’t answered any of my previous questions. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

It's the first time I play on gooal24. I won at casino roulette, so I withdrew my money. To this day, they haven't sent my money. I won't be able to get them. I don't know what the reason is. I asked many people who told me in the past that they withdraw their money successfully, but this time, like me, they didn't send their money. We don't know what it is. the problem

Dear kobbiwael1995,

Since there currently isn't any way how to get in touch with the casino, I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Kristina