The player from Germany had won 7000 Euros and attempted to withdraw 5000 Euros, but the withdrawal was cancelled due to an incomplete rollover. After fulfilling the rollover requirement, the player had initiated a new withdrawal. Despite having sent a selfie with their ID as required, the withdrawal was cancelled again without any given reasons. The player was then asked to provide a notarized ID for further verification. However, the player did not respond to further inquiries from the complaints team, which resulted in the rejection of the complaint.
Gomblingo Casino - Player's withdrawals have been repeatedly cancelled.
Amount: €7,000
Gomblingo Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
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7 months ago
Translation
Hello, I won 7000 Euros and wanted to withdraw 5000. My payment was cancelled due to a missing rollover (60 Euro deposit). In response, I played 500 Euros and now the rollover is okay. Then, I initiated a new withdrawal of 5000 (the maximum allowed per week), but I was required to send a selfie with my ID as well, which I did. After another seven days, my withdrawal was cancelled again without any reason or notification. To me, this feels like a pure scam.
Automatic translation:
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7 months ago
Dear Dutsche,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
Could you please advise which documents you have already provided and when exactly did you send the last one?
Have you provided all the required documents as soon as possible and in the correct format?
Have any of your identity documents been approved by the casino?
When was the last time you communicated with the casino and what was it about?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
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7 months ago
Translation
Hello, bank and address statement picture of ID, then selfie with ID. Now suddenly today I received an ID with confirmation from a notary. What kind of methods are these? Is it enough for me to get a certification from the town hall?
Automatic translation:
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7 months ago
Has the casino approved your identity documents? Please note that if the casino considers it necessary, it may request additional documents for verification purposes. Have you provided the casino with your ID certified by a notary?
