The player from Italy has requested a withdrawal 10 days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.
Gomblingo Casino - Player’s withdrawal has been delayed.
Amount: €5,000
Gomblingo Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hi, here we are in front of another casino that you should stay away from. I entered a withdrawal request of €5000 on April 8th.
The game account had already been verified.
No use of bonuses.
Via chat, I was guaranteed that the maximum time frame for payment of withdrawals was 48h and instead, 10 days later, the withdrawal is still pending. I get no response via email while in live chat they continue to give useless and vague answers.
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1 year ago
Dear carsix79,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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1 year ago
Translation
Did you invent this 14 day rule to wait? Any serious casino pays out within 3-4 days at the latest. Chat support assured me that withdrawals, once entered, would be paid within 24 hours.
So I decided to file a complaint with the CEG.
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1 year ago
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After the sudden intervention of the regulator they finally paid my withdrawal and I immediately closed the gaming account.
Avoid this casino and all casinos operated by NewEra company.
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1 year ago
I can assure you that I didn't intend to invent anything new. My statement was merely pointing out that we handle any payment-related complaints that are delayed after 14 days have passed. Usually, players receive their winnings during this timeframe in most cases.
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, carsix79, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
