The player from Spain had played with a €90 bonus at an online casino, which had resulted in €15,600 in winnings. However, after the bonus ended, his balance had dropped to €450, causing a significant loss of winnings. The player confirmed that he had activated a third deposit bonus (50% + 50 spins), leading to a maximum cashout limit of x10 the bonus (€450). Despite our efforts, we were unable to resolve the issue due to the casino's bonus terms and conditions. Consequently, we had to reject the complaint.
Gomblingo Casino - Player's winnings significantly reduced after bonus ended.
Amount: €15,500
Gomblingo Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
11 months ago
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1 year ago
Translation
Hello, I played with a 90 euro bonus up to 15,600 and when the bonus ended my only balance was 450. Is that normal? I lost a large amount of winnings
Automatic translation:
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1 year ago
Dear Supay,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Can you please specify the exact bonus you activated and played?
- Was this your initial promotional offer within this casino?
In the meantime, I've examined various promotional offers on the website, and a majority of them come with a maximum cashout limit. I believe this could be the reason for your winnings being capped.
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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12 months ago
Dear Supay,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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12 months ago
Translation
Hello, the bonus was for the third deposit (50% + 50 spins) and yes, in one of the points there is that clause, so I understand that I have nothing to do against that.
So when I made a deposit of 90, they gave me an additional 45 and the maximum they told me to collect was x10 of the bonus (€450)
Edited
Automatic translation:
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11 months ago
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
