The player from Austria, who identified as a gambling addict, had repeatedly requested self-exclusion from the casino, but received no response. He claimed to have lost around 3000 euros since his addiction began. Despite his numerous requests to the casino's live chat and email, the casino had not taken any action. The player attempted to provide further information to aid the investigation, but failed to respond to the complaints team's additional queries. As a result, we were unable to proceed with the investigation and had to reject the complaint.
Gomblingo Casino - Player's self-exclusion request has been ignored.
Amount: ??
Gomblingo Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.6
Gomblingo Casino has a Safety Index of 4.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
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7 months ago
Translation
Good day, I have repeatedly requested the casino to block me because I am a gambling addict. No response, no player protection, nothing. Please help.
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7 months ago
Hello Fistaisda,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Gomblingo Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you specifically mention addiction in your request? Can you please forward the initial request sent to the casino to nikolas.b@casino.guru? How much did you deposit since? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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7 months ago
Translation
Yes, I have explicitly informed them about addiction, this casino does not respond
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7 months ago
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I have lost more than 2500 euros since my ban was imposed
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7 months ago
Translation
I have asked them dozens of times today 
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7 months ago
Translation
I wrote to the live chat, which did not block me despite my request and information from the gambling addiction, and referred me to the email address that I wrote to dozens of times. You always get a standard email that says you should write from the registered email address, which I of course did. I have now lost around 3000 euros after the gambling addiction, perhaps someone can help me get blocked and get my money back.
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7 months ago
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Please send me your correct email address
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7 months ago
Hello Fistaisda,
Which e-mail did you send your exclusion request and what is your registration e-mail?
Please note that if you did send it from a different e-mail than registered, the casino had no chance to locate your account and the request is not legit.
