Gomblingo Casino - Player demands account closure and refund.

Hello I contacted gomblingo as early as june 9th this year explaining I had gambling Problems and I want my account closed. Nothing happened but I deposited over 1.000 Euros more and lost them.

I tried again to get my account closed but they do not react.

I want my account closed and my money back they are operating way below any security Standard a "licensed" casino should have.

I therefore demand my account closed and a erfunden of 1.000 Euros.

I believe the way they treat my issue aswell as many other issues obviously is very very problematic.

The way they make it impossible to get blocked and their argumentation methods where they blame it on the victim is deeply unethical.

I forwarded proof of All 3 Mails I sent to Gomblingo to casino guru as attachments.

Dear LuckySevens,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you received any response to the email you sent on October 3rd to the self-exclusion email address?
• Is it possible to request self-exclusion through your casino account?
• Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is dominika.l@casino.guru.

Thank you very much in advance. 

Best regards, 

Dominika

Hallo,

Ich habe keine Antwort erhalten. Es ist nicht möglich das Konto Online direkt zu schließen.

Ich werde Ihnen alle 3 Anfragen weiterleiten.

Thank you very much, LuckySevens, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear LuckySevens,

I’m Kubo, and I will be handling your complaint moving forward. I sincerely apologize for the challenges you’ve encountered, and I am committed to working towards a satisfactory resolution with the casino.

If there have been any updates or developments in your case, please feel free to share them. I noticed from the screenshots you provided that you were initially sending your requests to the incorrect email address (support@gomblingo.com). However, on October 3, you successfully contacted the casino using the correct email (customercare@gomblingo.com). Did you receive this address from casino support after your initial requests, or did you locate it in the Terms & Conditions?

I would also like to invite representatives from Gomblingo Casino to join our discussion, as their insights could be beneficial in resolving this matter.

Dear Gomblingo Casino,

Could you please clarify why the player’s request to close their account has been overlooked? Are there any updates regarding this case?

Thank you for your attention.

Best Regards,

Kubo