The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Gomblingo Casino - Player claims that payment has been delayed.
Amount: €5,000
Gomblingo Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
On the 14th, I requested a withdrawal, it's been 7 days and I haven't received any money yet. On Friday, I was informed in the live chat that it only has to be transferred now. I find this too long, even if it's my first withdrawal there.
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1 year ago
Dear manuelskok,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
Thank you very much for your reply and your help. To date I still have not received any payout, I am told something new every day by customer service. Yesterday it said it will be transferred yesterday. Last night it said it is in the queue for Payment. And today it is said that it is in progress. Nobody from customer service knows and says otherwise. I really feel betrayed
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1 year ago
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Got an email from the casino that it was transferred. When the money has been received, I will contact you immediately.
Thank you
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1 year ago
Translation
Thank you for your help, the money is on it 🙂 that's the end of it
All the best to you
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1 year ago
Dear manuelskok,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
