The player from Netherlands has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.
Goldhorns Casino - Withdrawal of player's winnings has been delayed.
Amount: €75
Goldhorns Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.8
Goldhorns Casino has a Safety Index of 6.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for a delayed payment
8d 22h 21m 45s
Case summary
7 hours ago
Public
Public
yesterday
Hello i deposit 20 euro a week ago it took 3 days for the casino to accept the deposit..Play some slots but dint want to play anymore because the deposit was saturday 3 days later and 75 on the account wanted to withdrawal send in passport front and back bankstatment utility bill day time of deposit of the casino.now they want a selfie.Took a few im Honest its not the best pictures but to reject my withdrawal for this the casino is not contructive at al can you help me i wil send you the same documents i send them.
Thank you sorry for the english
Best regards Martin
Public
Public
yesterday
Dear 19neveer,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Public
Public
yesterday
Im unable to verify so is casino guru helping me why let me wait 9 days if im unable to verify?
Complaint is pending and will be processed in 8d 22h 21m 45s
