HomeComplaintsGoldenLion.bet Casino - Player's withdrawal is delayed.

GoldenLion.bet Casino - Player's withdrawal is delayed.

Amount: £16,000

GoldenLion.bet Casino
Safety Index:Very low
Submitted: 31 Oct 2024
Case opened Current status

Waiting for Casino Guru to reply

6d 18h 40m 14s

Case summary

5 hours ago

The player from the United Kingdom has a pending withdrawal of £4500 that has been unresolved for over 30 days, despite having successfully completed previous withdrawals. Additionally, they are unable to access another £11300 in their account as the casino allows only one withdrawal at a time.

Public
Public
6 hours ago

I have had a few withdrawls with this company and they went through. However, now they are not honouring their withdrawls I have had £4500 pending for over 30 days. I have another £11300 in my account that I cant touch as they only allow one withdrawl at a time.


It is causing me alot of stress and there is no reason why in my mind why this is happening as the withdrawl is to the same account as always

Public
Public
5 hours ago

Hello michaelgonzalez,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GoldenLion.bet Casino. Please allow me to ask you a few more question before we would move forward.

  • Could you please advise since when is your account fully verified?
  • Did you accumulate your winnings with real money or did you use a bonus?
  • When was the last time you spoke to the casino and what was it about?


Looking forward to your answer.

Regards,

Nick

Casino Guru is examining the case

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