The player from Switzerland had been waiting over six months for Golden Lion Casino to process her withdrawal. The support team repeatedly told her to wait, promising that the transfer would occur in a few days. The player's account had been verified for over six months, and her winnings were not accumulated through bonuses. Despite daily communication with the casino, she received no resolution, leading the Complaints Team to conclude that the casino was uncooperative, with numerous cases closed under a 'No Reaction Policy.' Consequently, the complaint was closed as unresolved, affecting the casino's overall rating, and it was recommended to avoid Golden Lion Casino.
GoldenLion.bet Casino - Player’s withdrawal is delayed.
Black points: 72
Amount: 200 CHF
GoldenLion.bet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
3 months ago
Public
Public
3 months ago
Translation
The Golden Lion Casino has been reviewing my withdrawal for over 6 months now.
The support team keeps telling me to wait, saying the money will be transferred in the next few days.
Automatic translation:
Public
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3 months ago
Hello fuchurandi,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GoldenLion.bet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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3 months ago
Translation
Has been verified for over 6 months. The winnings were not won with bonus
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Sensitive attachment
Sensitive attachment
3 months ago
Translation
I communicated via chat every day. Always the same answer.
Please wait and then chat will be closed
In the comment I always wrote catastrophe
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Public
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3 months ago
Dear fuchurandi,
Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice for GoldenLion.bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from GoldenLion.bet Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
