The player from the United Kingdom had been waiting 17 days for her winnings from the casino. Despite being a fully verified VIP player with previous successful withdrawals, she had not received her current larger amount. She had contacted customer support daily via live chat and sent over 30 emails, all to no avail. The casino continued to state that the withdrawal was within the 7-21 day timeframe. We attempted to mediate the issue, but due to the casino's history of non-responsiveness in over 10 cases, we were forced to close the complaint as unresolved, impacting the casino's overall rating. This lack of response from GoldenLion.bet Casino appeared to be a common practice.
GoldenLion.bet Casino - Player's withdrawal is delayed.
Black points: 383
Amount: £2,020
GoldenLion.bet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.9
GoldenLion.bet Casino has a Safety Index of 0.9, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
7 months ago
Public
Public
7 months ago
I am now waiting 17 days for my winnings I stupidly am relying on them for a holiday payment.
I have had withdrawals in the past for smaller amounts and have issues with waiting a week but eventually paid.
This is too long I message live chat every day with same response.
Also 30 plus emails to support no response
Public
Public
7 months ago
Hello Sezza39,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GoldenLion.bet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
7 months ago
Hi,
I am fully verified vip player for over a year.
I have had prior withdrawals that have taken a week sometimes.
They just keep saying its withing timeframe 7-21 days.
No response to emails I am relyimg on it as didnt think it would be an issue with me receiving prior winnings although this is for larger amount.
I did have active bonus but wagered more than the requirement.
Thank you
Public
Public
7 months ago
Dear Sezza39,
Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of GoldenLion.bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
