GoldenLion.bet Casino - Player’s withdrawal is delayed.

I have a pending withdrawal from 15th of July for 150€. My account is verified from the day wich i registered. I contacted via live chat many many times but i am getting the same answer all the time. That they sorry for the delay and they will try to pay as soon as possible. I think they mess with me. I would appreciate if you give a try to get my money. Thank you

Hello aofsampali,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GoldenLion.bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if it's your first ever withdrawal request from the casino? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi....

This is my first withdrawal request. I didn't use bonus and i speak to them almost everyday and i get the same answer......

"" We apologize for the inconvenience. As we can see in our system, you have successfully requested your withdrawal and it is being processed. Delays can occur due to the large number of requests my colleagues have to review and the amount withdrawn as well as the banking process. Unfortunately, there is nothing I can do to speed up the process as live chat operators have no control over the process.""

Last time was today. My account is fully vetified

Is there any progres

Thank you aofsampali for all the information provided so far. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi aofsampali,

I've just reviewed your case and am sorry to hear about your struggles with the withdrawal process. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear GoldenLion.bet Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify what are the reasons for the withdrawal delay? When the player can expect her request to be processed from your side?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear aofsampali,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Natalia