The player from Germany had made multiple requests to close his casino account due to concerns over negative reviews. However, his requests were not addressed. The Complaints Team had suggested that he should unsubscribe from all communications with the casino and stop using the account, as most online casinos eventually close inactive accounts. Despite extending the response time by 7 days, the player did not respond, which led to the rejection of the complaint.
GoldenLion.bet Casino - Player's requests for account closure were ignored.
Amount: €800
GoldenLion.bet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Stay away from this casino! I made multiple requests to have my account closed due to numerous negative reviews I had read. After several requests, I was given an email address that provides no response.
Automatic translation:
Public
Public
1 year ago
Dear vitaliharry,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Although I understand your frustration, we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway.
If there is anything else I could help you with, please let me know, otherwise, I will be forced to close this complaint.
Thank you very much in advance for your understanding.
Best regards,
Kristina
