The player from the United Kingdom had experienced continuous postponement from the casino since 8th October and felt frustrated with them. His account had been verified and the winnings were accumulated from his own money. We had attempted to help by reaching out to the casino multiple times for a resolution. However, the casino did not respond. Given the casino's lack of a valid license and non-existent referral to an ADR service, we marked the complaint as 'unresolved'. This could have negatively impacted the casino's rating and potentially prompted a change in their approach.
GoldenLion.bet Casino - Player frustrates with casino's constant delays.
Black points: 124
Amount: £400
GoldenLion.bet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.9
GoldenLion.bet Casino has a Safety Index of 0.9, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
11 months ago
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11 months ago
From 8th October they postponed me all the time! I've seen all the bad reviews ! Somebody must to stop them,to close the casino,they are scammers!
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11 months ago
Hello emanuelserban63,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GoldenLion.bet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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11 months ago
My account was verified, and I had everything cleared! I never use the bonus ,the earning was from my money! My account was made in September!
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11 months ago
Thank you emanuelserban63 for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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11 months ago
Hi emanuelserban63,
I've reviewed your case and am sorry that you came across such a problem with the withdrawal of your funds. I'll try my best to help you with the issue by contacting the casino and we'll see what can be done when they reply.
Dear GoldenLion.bet Casino, I'd like to invite you to participate in the resolution of this complaint. Can you please share more information regarding the case? Could you please specify what is the status of the player's withdrawal request?
If you have any supporting evidence relevant to the case, please send it to my email address natalia.b@casino.guru.
Looking forward to hearing from you!
Best regards,
Natalia
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11 months ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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11 months ago
I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.
I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.
Best regards,
Natalia
