Goldenbet Casino - The player's account got charged by the casino.

This morning 990 pounds was taken from my bank account for failed deposits that were made in November

Hello Alfiejohnson,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Goldenbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Is the deposited money currently on your casino account? Did you try to contact your payment provider in order to resolve this matter? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes the account is verified I tried to contact them however they said it was not possible, I had closed the account in may and the money was taken two days ago

Hello Alfiejohnson,

Can you please advise why did you close your casino account? Did you have a pending withdrawal or the money was on your casino account? Is there actually any proof that you had any money there? If yes, please forward it to nikolas.b@casino.guru.

Dear Alfiejohnson,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.